Privacy Policy

We have updated our privacy policy. These changes will take effect on May 24, 2018.

Welcome to BMM Weston

We know that when we do business with our customers, you place your trust in us to keep your information private and secure. We take this trust very seriously, and we want to make sure that you are informed on what data we collect, why we collect it, how it is processed and how we keep your data safe. Please take the time to read our privacy notice and stay up to date with how we use your personal data.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect your privacy throughout your visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of Cookies

Cookies are small files saved to the user’s computer that track, save and store information about the user’s interaction with the site. This allows the website to provide a tailored experience for you.

This website uses cookies to better the user’s experience while visiting the website. This site uses a cookie control system for you to allow or disallow cookies on your first visit. If you wish to deny the use of cookies for our site at a later time, we advise you to block cookies using your browser’s security settings.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer in order to track and monitor your engagement and usage of the website.

It will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

What Data We Store About You

When you submit a request using our Request a Quote and Contact Us forms on our website, or when you contact us via telephone, the following data will be stored by us:

Your name
Your Company name
Your address
Your telephone number
Your email address
The department that the request was sent to
Details of your enquiry

This data will only be stored with your express permission. When filling in our Request a Quote and Contact Us forms, you will be asked to consent to your data being stored by us. Storing this data allows us to contact you in an efficient timeframe regarding current and any future business we may have with you.

This information can only be accessed by our Sales or Service departments and is only used for the purpose of knowing of your enquiry and responding to you regarding your request.

Your data will be stored as an email in order for us to contact you regarding your request. If you no longer wish for us to keep hold of your information, then please email our sales department at sales@bmmweston.co.uk with your request and your data will be removed from our records.

Our Distributors

If your business is outside of the UK, then we may pass your data on to one of our appropriate distributors for your region. If this is the case, then you will be informed beforehand and the passing of your data will only take place with your express permission. Our distributor’s contact details will be sent to you, and any further enquiries you have regarding your data will need to be forwarded to them.

Why Do We Store This Data?

At BMM Weston, we take your privacy seriously and will only use your personal data for the purpose of contacting you regarding requests to us and performing the needed communication to undertake contracts you have entered with us. This information will not be handed to our external distributors without the owner’s expressly given consent.

Why Do We Process Your Personal Information?

Your Consent

Any personal data from a user of this website will only be stored when they have entered their information into our Request a Quote or Contact Us forms, and the user has given their expressed consent to store and process this data by ticking the consent box on the appropriate form. If this option is left blank, this will not be taken as consent, the user’s personal data will not be stored and the request will not be sent to us.

Data from our customers is necessary for us to reply to you, to take the steps needed to enter a contract with you, and for the undertaking of a contract. We require your name, business and contact information in order to communicate with you regarding your request. Knowing this information lets our appropriate department answer you as efficiently as possible regarding your specific requirements.

Pursuing Legitimate Interests.

We may process the information of our previous customers to inform them of any services that we provide, including new products. For the purpose of improving the service we provide and customer satisfaction, we may process your information to request feedback on your customer experience with us.

We will not use your contact details to send you marketing material unless you have subscribed to our marketing emails. You may opt in or opt out of this subscription at any time by using the links provided in any emails that we send to you. Alternatively, you can email us at sales@bmmweston.co.uk and we will add or remove you from our subscription list.

In some cases, we have a legal obligation to collect and process your data. This may be to ensure that you are a legitimate establishment and to verify bank account information when processing orders.

For Legal Reasons

We may be required to disclose your information in response to an official legal process, but only if we believe it is a legally valid reason. We will notify you of such requests when it is possible to do so.

Your Rights Regarding Your Data

Under the General Data Protection Regulation (GDPR), you are entitled to view, amend or delete the personal information that we hold about you. Please email any request you have to our sales department at sales@bmmweston.co.uk.

You have the right to:

Access Your Data

You have control over your personal data. If you wish to know what personal information we have about you, please contact us and we will inform you within 30 days of the request.

Rectify Your Information

We want to keep your information as accurate and up to date as possible. If any of your details are inaccurate or have changed, please contact us so that we can rectify it. You data will be changed within 30 days of the request.

Control How Your Data is Used

You may withdraw your consent to our processing of your personal information for a specified purpose and we will stop processing your data for that purpose. You may also restrict the processing of your personal information in certain instances, request that your personal data is deleted, or ask for data portability.

How We Keep Your Data Safe

We appreciate the trust you put in us to keep your personal information private, and we strive to make sure that your data is secure at all times. We achieve this in a number of ways:

Access to personal information is restricted only to our employees and agents from the relevant department needed to process it.
Our systems are protected by security features, preventing unauthorised access from outside parties and malicious software.
We perform regular backups of our stored data. This data is kept in a secure location and strictly monitored by system administrators.

How Long Do We Keep Your Data?

Once we have received your information, we keep it for as short a time as needed for the purpose of dealing with your request.

Due to the nature of our products, contracts can often take months from quote to delivery while the customer decides whether or not to enter a contract with us. We need to hold onto that customer’s data until we have been informed about the success of the contract. Your data will be deleted if you decide not to enter a contract with us.

Any quotes that we make for you will be deemed invalid after 90 days and will be deleted if a contract is not agreed upon.

Once an order is complete, we will retain your details, including emails sent to us, in our archive as these order details are required by law for tax and accounting purposes, and to ensure that we can continue providing a quality service while your machine is at your site. This information will be needed to ensure that any maintenance, repair work or modification can be carried out by our staff for your specified machine/s.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.bmmweston.com.)

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectably.

Users are advised to use social media platforms wisely and communicate / engage on them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using these buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

We may share web links to relevant web pages through our social media platform accounts. By default, some social media sites shorten lengthy web addresses (for example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened web addresses published on social media platforms. Despite the best efforts to ensure only genuine web addresses are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

If you have any questions or suggestions regarding our privacy policy, please email us at sales@bmmweston.co.uk

Contact Us » Privacy Policy